Refund Policy – Aura Digital Word

Detailed:

Thank you for choosing Aura Digital Word ! We strive to provide high-quality educational content and exceptional service. Please review our refund policy below:

1. Eligibility for Refunds

a) 15-Day Money-Back Guarantee: If you are not satisfied with the course within the first 15 days of purchase, you are eligible for a full refund. To qualify, you must have completed less than 25% of the course and provide feedback on why the course did not meet your expectations.

b) Technical Issues: If you experience technical issues that prevent you from accessing the course, please contact our support team within 7 days of the issue occurring. We will work to resolve the problem or provide a refund if we are unable to rectify the issue.

c) Exceptional Circumstances: In cases of exceptional circumstances (e.g., serious illness or emergencies), we may consider a refund request beyond the 15 day period. Please contact us with your situation for review.

2. Non-Refundable Situations

a)Course Completion: Refunds will not be issued if you have completed more than 2% of the course or if you have received a course completion certificate.

b) Change of Mind: Refunds are not provided for changes of mind or if you simply decide the course is not for you after the initial 15 day period.

c) Unauthorized Purchase: Refunds will not be issued for purchases made without authorization or for third-party purchases.

3. How to Request a Refund

To request a refund, please follow these steps:

a) Email us at digitalhelp725@gmail.com with the subject line “Refund Request – Course Name”.

b) Include your name, purchase details, and a brief explanation of why you are requesting a refund.

c) Attach any relevant documentation, such as proof of technical issues if applicable.

Our team will review your request and process refunds within 5-7 business days if all criteria are met.

4. Changes to the Refund Policy

Aura Digital Word reserves the right to update or modify this refund policy at any time. Any changes will be communicated to you through email or posted on our website.

Contact Us

For any questions or concerns regarding our refund policy, please contact us at digitalhelp725@gmail.com or whtasaap -8889102348

Thank you for your understanding and support.

Sincerely,
[Aura Digital Word]